BusyBot's analytics dashboard gives you a real-time view of conversation volume, deflection rates, visitor satisfaction, agent performance, and knowledge gaps — everything you need to continuously improve.
What's included
See how many conversations your bot handles daily, weekly, and monthly — broken down by channel and topic.
Measure the percentage of tickets your AI resolves without human intervention and track improvement over time.
Collect and analyse post-conversation ratings to understand what's working and where visitors need more help.
Track response times, resolution rates, and handoff frequency per agent or team.
Identify questions your bot couldn't answer so you can fill gaps in your knowledge base.
Export all analytics data to CSV or connect to your BI tool via our API for custom reporting.
How it works
Every conversation, message, handoff, and rating is logged in real time — no manual tagging required.
Filter by date, channel, agent, or topic. Drill into specific conversations from any metric.
Use knowledge gap reports to improve training data, and performance metrics to coach your team.
Explore more
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