A ticket-style inbox for live conversations. Your team gets full chat history, ticket numbers on every escalation, assignment controls, handoff back to AI, and real-time updates — without the overhead of a dedicated ticketing system.
What's included
Every conversation gets its own ticket number (#1, #2, #3…) for easy reference. Agents claim from a single shared queue to avoid double-handling.
Every claimed conversation includes complete AI chat history so agents never have to ask a visitor to repeat themselves.
When an agent resolves a query, they can hand the conversation back to BusyBot with one click.
Supervisors can assign conversations to specific agents or teams based on topic, skill, or availability.
Monitor how quickly your team responds and resolves conversations — visible in the analytics dashboard.
The inbox is fully responsive — your agents can handle conversations from desktop, tablet, or mobile.
How it works
BusyBot chats with the visitor and resolves the majority of queries automatically.
When a visitor requests a human or BusyBot reaches its scope boundary, the conversation enters the inbox queue.
An agent claims the conversation, sees full history, replies, and either resolves or hands back to the bot.
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