Build canned responses for the questions you answer ten times a day. Tag conversations to spot patterns. Configure auto-replies that fire on keywords or after-hours triggers. Less typing. More impact.
What's included
Save your most-used answers and insert them with a slash command. Variables like {{name}} and {{order_id}} render on send.
Tag chats by topic, priority, source, or anything else you track. Filter the inbox by tag to spot patterns and triage fast.
Define keyword triggers — "refund," "pricing," "hours" — and BusyBot fires the right reply before a human even sees the message.
Set business hours per timezone. Outside those windows visitors get an instant courtesy reply with your expected response time.
Auto-route conversations to specific agents based on tags or keywords. Sales questions go to sales. Refund issues go to billing.
See which canned responses get used most, which tags trend, and which auto-replies deflect the most chats.
How it works
Add canned responses, define tags, and set up auto-reply triggers from the Workflows tab.
Pick keywords, after-hours windows, or tag conditions that determine when each workflow fires.
Common questions get answered instantly. Your team focuses on the conversations that actually need a human.
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