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Product Guides

Live Agent Handoff

Let visitors talk to a real person when the AI hits its limit. Configure handoff triggers, the agent inbox, and the visitor experience.

BusyBotProduct Guides

What to focus on

  • Open the Product Guides section in the BusyBot dashboard.
  • Apply the configuration described on this page.
  • Send a test message through the widget (or the channel above) and confirm the behavior.

How this fits BusyBot

Let visitors talk to a real person when the AI hits its limit. Configure handoff triggers, the agent inbox, and the visitor experience.

Included subpages

🧰 Child pageSetting Up Live ChatEnable the human handoff flow and decide when the bot should escalate to your team.🖥️ Child pageAgent InboxTour the live-chat workspace: queue, conversation list, transcript, info panel, and the controls for assigning, replying, and closing chats.🚪 Child pageJoining a ConversationClaim a queued conversation, take over from the bot mid-thread, and keep full message history.🔔 Child pageSound NotificationsGet an audible ding for new visitor messages and a distinct alert when a conversation enters the handoff queue.⛔ Child pageDisable AIRun a conversation in human-only mode when you don't want the bot to interject.
Use this page as the BusyBot version of the original guide. This is the right place for screenshots, exact UI steps, API examples, or copy-paste setup instructions as we deepen the docs.

Related docs

🧰 RelatedSetting Up Live ChatEnable the human handoff flow and decide when the bot should escalate to your team.🖥️ RelatedAgent InboxTour the live-chat workspace: queue, conversation list, transcript, info panel, and the controls for assigning, replying, and closing chats.🚪 RelatedJoining a ConversationClaim a queued conversation, take over from the bot mid-thread, and keep full message history.🔔 RelatedSound NotificationsGet an audible ding for new visitor messages and a distinct alert when a conversation enters the handoff queue.